Damaged Items Claim Process | Fast, Transparent Resolution Grand Packers and Movers
At Grand Packers and Movers, we prioritize the safety of your belongings. While we take utmost care during packing and moving, if any item is damaged during transit, our streamlined claims process ensures quick, fair, and hassle-free resolution. Here’s how it works
Step-by-Step Claims Process:
- Report Damage Immediately: "Notify us within 24 hours of delivery via call, email, or our Website."
- Submit Documentation: "Share photos/videos of the damaged item, delivery receipt, and inventory list."
- Assessment by Experts: "Our team inspects the damage within 48 hours to determine repair/replacement costs."
- Fast Resolution: "Receive approval within 3-5 working days and compensation as per your insurance coverage."
- Follow-Up Support: "Need help with repairs? We partner with trusted vendors for discounted services."
Frequently Asked Questions
How long does the claim process take?
At , most claims are resolved within 3-7 business days after submitting all required documents. Here’s a breakdown:
- Reporting: Notify us within 24 hours of delivery.
- Document Review: 1-2 days (photos, receipts, inventory list).
- Assessment: Our team evaluates damage within 48 hours.
- Resolution: Compensation approval in 2-3 days.
Delays may occur if documents are incomplete or for high-value items needing third-party appraisal. Need faster resolution? Call our Patna-based support team at +91 9971062018.
What items are not covered under insurance?
While we insure most items, the following are typically not covered:
- Fragile items (glassware, mirrors) unless specially packed by our team.
- Perishables (food, plants).
- Cash, jewelry, or sensitive documents (passports, deeds).
- Pre-existing damage (marked on the inventory checklist).
Customer Testimonials:
After my antique vase broke during a Patna-to-Delhi move, Grand Packers and Movers resolved my claim in 4 days. Highly recommend their transparency!" – Riya Sharma, Patna
